Patiala's Rajindra Hospital to get direct feedback from coronavirus patients

Karam Prakash
Tribune News Service
Patiala, September 24

To improve the patient care in the COVID ward at the Rajindra Hospital, authorities will get direct feedback from the coronavirus patients at the time of their discharge.

The authorities will now hold a meeting with discharged patients to get a first-hand account of the facilities and treatment provided by the hospital staff at the COVID ward.

The move is said to have been taken by the new guard that took the charge on Saturday.

Newly appointed Government Medical College Principal Dr Rajan Singla said that all the steps were being taken with the sole aim to improve the functioning at the COVID ward.

He said, “We will get feedback from patients to improve the facilities and shortcomings if any. The idea is to make things better at the COVID ward. Moreover, in the meeting with patients, the Medical Superintendent and COVID staff will also be present.”

Singla added that patients would also be asked for suggestions for any further improvements in the COVID ward.

Patients of the COVID ward of the Rajindra Hospital have been alleging lack of patient care even as the authorities and district administration have denied the claims.

Medical Education Minister, OP Soni, had replaced the top brass at the Hospital and Medical college over poor performance at COVID ward.

Singla said, “After getting feedback from patients, we will make the required changes in the COVID ward to improve it further.”