Resolve public complaints promptly: J&K Lt-Governor Manoj Sinha

Jammu, November 27

Terming grievance redressal as one of the biggest aspects of good governance, Jammu and Kashmir Lt-Governor Manoj Sinha on Saturday directed DCs and officials to resolve public complaints promptly.

He passed explicit directions to all officials concerned in districts and secretariat for ensuring that public welfare services were delivered and requests and complaints from people responded to within a reasonable timeframe.

Sinha was interacting with applicants from across the Union Territory during the monthly edition of “L-G’s Mulaqaat” for a first-hand appraisal of public issues and grievances through the virtual mode. “Every district office must have a performance management system in place to audit, assess and improve performance and to evaluate efficiency and effectiveness of services,” the Lt-Governor said.

One of the applicants, Jawhara, a resident of a village in Kulgam, will soon get her house under the Pradhan Mantri Awas Yojana Gramin (PMAY-G) that was delayed for several years. With the intervention of the Lt- Governor, her case shall now be processed after inclusion in an additional list.

Similarly, an applicant from Srinagar, Mohammad Syed Shah, drew the attention of the authorities to water scarcity in his locality. The Lt-Governor directed Jal Shakti officials to resolve the matter within 10 days.

Mehraj Malik from Doda complained of non-availability of JKSRTC bus service from Bhalesa to Batiyas. The Lt-Governor directed the Transport Secretary to look into the matter on priority. — PTI