Honour long-term packs, TRAI tells DTH operators

New Delhi, January 30

Ahead of the February 1 deadline for switchover to the new broadcast regime, the Telecom Regulatory Authority of India (TRAI) has asked DTH operators to honour pre-paid commitment on ongoing long-duration packs, if customer wishes to continue with them.

The advisory assumes significance as there have been reports that some DTH players are nudging customers with long-duration packs to choose channels under the new framework, without offering them the option to continue with their plan.

TRAI Chairman RS Sharma said he was “confident” of a smooth switchover on the stipulated day without any inconvenience to customers.

“Where customers have already exercised their choice and decided to move to the new framework, if they have long or short duration packs, it (the payment made) will get adjusted. In those cases where people have not yet migrated and they have a long or short duration plan already on, the regulation clearly states that customers have the choice to continue with it, till the plan expires,” Sharma said. — PTI