Warrants against matrimonial firm owner for non-compliance

Ishrat S Banwait

Tribune News Service

Chandigarh, December 6

For not having complied with an order of the District Consumer Disputes Redressal Forum, bailable warrants have been issued against the director of Wedding Wish Private Limited.

The forum had penalised the firm for failing to find a suitable match for Navpreet Kaur, a resident of Mohali. Till date, the firm has been penalised in three such cases and is facing trial in four similar ones.

As per Navpreet’s original complaint, on January 27, 2016, she had availed herself of the services of the firm, who projected itself as a professional and “number one jodi maker in the tricity”. She paid Rs 51,000 to the firm and it was to provide 21 profiles of prospective grooms with complete details. The firm was to generate her portal within 21 days, arrange meetings/conferences and to accomplish the entire work within three to four months.

However, instead of sending their own profiles, the firm sent profiles from newspapers and failed to arrange conferences/meetings and also wrongly mentioned the complainant’s profile on the site.

The complainant accordingly wrote numerous e-mails to the firm airing her grievance, but to no success.

In its judgment, the forum had observed that the firm had tried to mislead the complainant in one way or the other “by just throwing the useless profiles to her, which despite being in her possession she could not choose as they were not of her match”.

In its order issued on May 4 this year, the forum had directed the firm to refund Rs 51,000 to the complainant and Rs 15,000 as compensation on account of deficiency in service and causing mental and physical harassment, along with Rs 6,000 as cost of litigation.

However, the firm failed to do so in the stipulated time of 30 days and Navpreet filed an execution petition.

The forum has treated the same as a criminal complaint and ordered, “Let the accused be summoned through bailable warrant in the sum of Rs 5,000 with one surety in the like amount”.

The next date of hearing in the matter is scheduled for December 11.