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Tribune News Service
Jalandhar, January 21
Chief General Manager (CGM) and Banking Ombudsman of the Reserve Bank of India (RBI) JL Negi, today said his regional office in Chandigarh was receiving as many as 12,000 complaints a year, pertaining to then online banking frauds.
Negi was in the city to hold a Town Hall meeting and to open the Customer Service Centre at the main branch of the State Bank of India (SBI). Negi said most of the complaints were coming from Ludhiana.
“The problem is coming as some the hackers, mostly from Jharkhand, have been found to be calling the customers and asking them to share their OTP for banking transaction,” he added.
Negi said: “We have also come across the fact that most such frivolous hackers withdraw Rs 9,999 as the customers are required to share full KYC for any transaction above Rs 10,000 or more.”
“ We have also directed banks to immediately ask the customer if they have given any instruction of the withdrawal of the amount with such figures. In many cases where bank staff has not adhered to the security precautions of the sort, we have asked the banks to compensate the customers,” he added.
With regards to an estimated 80 billion dollars inward remittance in the country annually, most of it from NRIs in Punjab, Negi said: “We have also been taking a care of NRIs pumping in money back home. Whenever an NRIs is sending money from their mirror accounts in the US or other countries to India and there is a delay in crediting of the amount by banks here, we are asking the banks to pay up interest for the delay.”
“If there is reduction in dollar price by the time the proceeds are through because of the delay, we are asking the banks to pay up as per price on the date when transaction was ordered. Our orders have come as a relief for the NRIs,” added Negi.
Rajeev Arora, GM, Local Head Office, SBI Chandigarh, said: “Jalandhar will have the second such Customer Care Centre in Punjab after Ludhiana.”
He honoured the old customers of the bank.
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